A cancellation fee, which varies depending on many conditions, must be paid by the passenger in the event of a flight cancellation. If a passenger cancels their flight within 24 hours of booking, there is no cost. The charge is also determined by the price policy that governs your reservation.

  • Online ticket cancellation is cost-free if your ticket is refundable.
  • You must pay a Cancellation fee of USD 25 if you change your flight plans over the phone.
  • You must pay a cancellation fee of USD 35 if you decide to change your flight at the airport.
  • If you have a non-refundable ticket and decide to cancel your flight online, you must pay a cancellation fee of USD 10 online, USD 35 at the airport, or USD 10 both ways.

Note: You can claim a travel voucher for tickets booked on or after March 3, 2020, with a departure date of by April 30, 2022, provided that you finish your trip by April 30, 2023.


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