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NEW QUESTION 44
How are additional ICM Tools added?

  • A. PG Server node will add the additional tools provided in the Administration Tools folder.
  • B. Script Editor is available in the PG and ICM Router server.
  • C. The Logger Server node will add the additional tools provided in the Administration Tools folder.
  • D. Admin Server node will add the additional tools provided in the Administration Tools folder.

Answer: B

 

NEW QUESTION 45
Which two functionalities should a Contact Center typically be provided? (Choose two.)

  • A. Skill-Based Routing
  • B. IVR and Queuing
  • C. Routing Protocols
  • D. TCP/IP
  • E. Surveys

Answer: A,B

 

NEW QUESTION 46
Which two actions are Supervisors able to perform that Agents are unable to perform? (Choose two.)

  • A. view Team gadget in Finesse
  • B. CUC login
  • C. CUCMAPI
  • D. log in to CCE admin
  • E. answer Calls from Skill groups and PQs

Answer: A,E

 

NEW QUESTION 47
Deploying a VXML application is a two-step process. The first step is deploying the projects to a local archive (.zip file using the Deploy option in Call Studio). The second part of the project deployment uses SPOG to transfer the .zip file to the VXML Server(s). Which option in SPOG will be utilized to transfer these zip files to VXML Server(s)?

  • A. IVR Settings under Call Settings card
  • B. Miscellaneous under Call Settings card
  • C. Route Settings under Call Settings card
  • D. Device Configuration under Infrastructure Settings card

Answer: D

 

NEW QUESTION 48
How does Precision Queue allow callers to reach an Agent that is different from Skill groups?

  • A. the agent with the Most Attributes
  • B. the Weight of the attribute
  • C. Longest Available
  • D. the number of calls the agent has taken

Answer: A

 

NEW QUESTION 49
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