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Cisco 500-443 (Advanced Administration and Reporting of Contact Center Enterprise) Exam is a certification program that is designed to test an individual's skills in managing and administering a complex contact center enterprise. 500-443 exam is intended for professionals who have experience in contact center operations and are looking to enhance their skills and knowledge in this area. Successful completion of the exam demonstrates that one has the expertise needed to oversee and support a contact center enterprise.

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Cisco Advanced Administration and Reporting of Contact Center Enterprise Sample Questions (Q22-Q27):

NEW QUESTION # 22
What is the purpose of Precision Routing in UCCE?

  • A. To ensure that calls are routed to the most appropriate agent based on customer needs and agent skills
  • B. To monitor agent performance and generate reports on call center metrics
  • C. To provide agents with a unified view of customer interactions across multiple channels
  • D. To automate the routing of calls to the next available agent

Answer: A

Explanation:
Explanation: Precision Routing is an advanced UCCE feature that uses advanced algorithms to ensure that calls are routed to the most appropriate agent based on customer needs and agent skills, resulting in a better customer experience.


NEW QUESTION # 23
What is the semantic meaning of the RouterCallKeyDay variable?

  • A. It represents a number that uniquely identifies the call during the day it was taken. For example: at midnight it would reset to zero.
  • B. It represents a sequence number used for ordering rows for the same call.
  • C. It represents a string that corresponds to the day that the call was taken. For example: at midnightit could advance from "Monday" to "Tuesday".
  • D. It represents a number that corresponds to the day that the call was taken. For example: at midnight it could increment from 151191 to 151192.
  • E. It represents a string that corresponds to a Globally Unique Call Identifier.

Answer: D


NEW QUESTION # 24
Which of the following tools can be used to troubleshoot common UCCE issues related to call routing scripts? (Select all that apply)

  • A. Cisco RTMT (Real-Time Monitoring Tool)
  • B. Cisco Unified Contact Center Enterprise Administration (CUCEA)
  • C. Cisco Unified Contact Center Enterprise Script Editor
  • D. Cisco Unified Intelligence Center (CUIC)

Answer: C

Explanation:
Cisco Unified Contact Center Enterprise Script Editor. The Cisco Unified Contact Center Enterprise Script Editor is a tool used by UCCE administrators to create and edit call routing scripts. Issues related to call routing scripts can be troubleshooted by analyzing script logic and making necessary changes in the Script Editor.


NEW QUESTION # 25
Which two things can cause the "Send to VRU" to fail within an ICM script for Cisco Unified Customer Voice Portal? (Choose two.)

  • A. No network VRU is configured for the routing client.
  • B. Incorrect media file name.
  • C. Send to originator is not enabled.
  • D. Primary VRU peripheral gateway is out of service.
  • E. VRU PIM just got out of service.

Answer: A,E


NEW QUESTION # 26
What is the role of the Unified CCE Peripheral Gateway (PG) Interface Manager in UCCE?

  • A. To handle incoming customer interactions
  • B. To manage and control the UCCE system components
  • C. To manage and control communication between the PG and other UCCE components
  • D. To provide real-time statistics on call center performance

Answer: C


NEW QUESTION # 27
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